Career / Customer Support Specialist with Proficiency in Italian

Customer Support Specialist with Proficiency in Italian (remote job)

starting from 1000 Eur

Duties and Responsibilities

• Customer assistance by phone, by Email, in chat and in social media (in Italian) regarding availability in stock, prices, payment procedure, and delivery of the goods offered on our website or requested by customers (ceramic and porcelain tiles, mosaic tiles)

• order processing in 1C:Enterprise

• overall order monitoring and resolution of related issues (if any)

• translation of website content (blogs, product overviews, etc.)

Required Competencies

• native speaker proficiency, grammatical correctness

• experience in customer care

• experience as translator and interpreter from / into Italian would be an asset

• availability of a dedicated Internet access, PC and headset

• amiability and clear communication skills

We Propose

• long-term remote work with prospects for career advancement

• full-time employment (Monday to Friday, 9 am to 6 pm UTC+2 (UTC+1 in winter). Part-time employment is not considered

• formal employment

• tutoring on the application of 1C:Enterprise and customer care basics

• daily communication with foreign customers

• high remuneration (salary starting from RUB 45,000 + bonuses)

We welcome proactive applicants (e. g. translators from / into Italian) who enjoy communicating with people

The final decision is taken based on the overall evaluation of questionnaire, case study and remote interview (via chat)

We thank all the applicants for submitting the completed questionnaires. However, due to the heavy workload, we will only respond to successful job applicants (within 7 days).
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