Career / Customer Support Specialist with Proficiency in German

Customer Support Specialist with Proficiency in German (remote job)

starting from 1500 Eur

Are you social and able to identify one’s guiding motifs and desires? Do you get intellectual and emotional satisfaction while facing challenges, hitting the targets and diffusing conflicts? If your answers are positive, you will be at ease with us and will never feel bored. You will also refine your skills and become a customer care expert in line with the world’s best practices in the field


Our basic requirements to seek the common ground:

  • command of German (at least C1)
  • experience in customer care (at least 1 year) (experience as translator / interpreter would be an asset)
  • PC, Internet connection, headset.

Core responsibilities:

  • communication with customers in German (via chat, Email, phone): product advising, assistance, gathering feedback in order to provide a better website experience
  • order processing in 1C (we’ll teach you)
  • customer care in sensitive situations (in case of unsatisfied customers and claims)
  • translation of website content (blogs, product descriptions), which would also help you to enhance your expertise in the field

The advantages we offer:

  • guaranteed salary in Euro + remuneration for completed orders + bonuses for positive customer reviews, website upgrading ideas, catching bugs
  • team retreats in Italy
  • German used every day
  • working remotely using advanced technologies
  • formal employment and paid leave
  • working hours: Monday to Friday, 12 am to 20 pm (Frankfurt time)
  • opportunity to transfer and professionally grow in any other company department (at your will)

The final decision about employment is made based on the questionnaire, the results of test case and remote interview (via chat)


We thank all the applicants for submitting the completed questionnaires. However, due to the heavy workload, we will only respond to successful job applicants (within 7 days).
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